Terms of service

Last updated: 11 November 2026

This website, chaitra.co, is operated by Great Tsango OPC Private Limited ("Chaitra", "we", "us"). By using it or buying from it, you agree to these terms, our privacy policy, shipping policy and returns and refund policy.

1. Using the website

  • You must be 18 or older, or have the consent of a parent or guardian, to buy from us.
  • You are responsible for keeping your account details private and for activity under your account.
  • You agree not to misuse the website, copy its content without permission, or interfere with how it works.

2. Products

  • Our fine jewellery is made in BIS-hallmarked 14K, 18K or 22K gold and set with IGI-certified lab-grown diamonds.
  • Gold Vermeil pieces are 925 sterling silver with 2.5 microns of 18K gold, set with lab-grown diamonds. Gold Vermeil is not solid gold and is not covered by our exchange, buyback or lifetime care.
  • All our jewellery is made in India (country of origin: India), in Surat.
  • Pieces are made by hand, so weights and measurements can vary slightly from those listed. Colours on screen may differ slightly from the piece.

3. Prices

  • Prices are in Indian rupees and include 3% GST. Your invoice shows the GST charged. Delivery within India is free.
  • The price you pay when you order is final. We do not change it afterwards if the gold rate moves.
  • Prices on the website can change at any time before you order. If a price is shown in error, we may cancel the order and refund you in full.
  • Prices shown in other currencies are a guide. You are charged in Indian rupees. International orders placed on WhatsApp or email are confirmed in writing before payment.
  • International sales are final. We do not accept returns, exchanges or repairs from outside India. They are available only when you bring the piece to us in India.

4. Orders and payment

  • Your order is an offer to buy. We accept it when we confirm it by email, SMS or WhatsApp.
  • We accept UPI, debit and credit cards and net banking through secure payment partners, and bank transfer for high-value orders. We do not offer cash on delivery.
  • For orders above ₹2,00,000 we need your PAN, as required by Indian law.
  • Payments are processed by RBI-regulated payment partners over encrypted connections. We never see or store your full card number, CVV or UPI PIN.
  • If a payment is debited but the order does not go through, the amount is reversed automatically by the payment partner, usually within 5 to 7 working days.
  • We may cancel an order and refund you in full if a piece cannot be made, payment fails, or we suspect fraud.

5. Custom and bespoke work

  • Custom pieces are quoted for each design. The quote shows the price and delivery date.
  • Bespoke design carries a design fee of ₹2,000 plus GST, which we adjust against your order if you go ahead.
  • Production starts only after you approve the design and pay.

6. Delivery, returns, exchange and buyback

These are set out in our shipping policy, returns and refund policy, lifetime exchange and care and buyback policy, which form part of these terms.

7. Offers

Discounts and offers are subject to the terms shown with them. They cannot be combined unless stated, and we may change or end them at any time.

8. Intellectual property

All designs, photos, text and logos on this website belong to Chaitra or its licensors. You may not use them without our written permission.

9. Liability

  • To the extent the law allows, we are not liable for indirect or consequential loss arising from your use of the website or our products.
  • Our total liability for any claim is limited to the amount you paid for the product concerned.
  • We are not responsible for delays or failures caused by events outside our control.

10. Governing law

These terms are governed by the laws of India. Any dispute will first be discussed in good faith and, if unresolved, is subject to the courts of Bengaluru, Karnataka.

11. Changes

We may update these terms. The version on this page when you place your order applies to that order.

12. Grievance officer

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2011, you can reach our Grievance Officer, Naveen Kumar, at shine@chaitra.co or +91 90199 21267. We acknowledge every complaint within 48 hours and resolve it within one month.

13. Contact

Email shine@chaitra.co, or call or WhatsApp +91 90199 21267.

Great Tsango OPC Private Limited, No. 652, Parangi Palaya, Sector 2, HSR Layout, Bengaluru 560102, Karnataka, India.