Lifetime exchange and care

Tastes change and milestones come. Every lab-grown diamond piece from Chaitra can be exchanged for a new one, for life, and is looked after for as long as you own it.

Lifetime exchange

• Trade in any Chaitra lab-grown diamond piece for a new design at any time.
• We value it like a buyback: gold at 100% of today's value and diamonds at 90% of today's value. That is the usual 15% deduction, offset by a 5% bonus for staying with Chaitra.
• No pickup fee.
• The full value goes towards your new piece, and you pay only the difference.
• A ₹5,000 deduction applies for each diamond certificate not returned.

Lifetime care

Every Chaitra lab-grown diamond piece comes with lifetime care.

• Cleaning and polishing, to bring back the shine.
• A check of the setting, to make sure claws and stones are secure.

We look at the piece first and tell you upfront whether there is any charge, before we do any work. Care is not a warranty against loss or damage. It does not cover normal wear and tear, lost or broken stones, damage from accidents, or repairs done by anyone else.

Free resizing

If your ring does not fit, tell us within 14 days of delivery and we resize it once for free, where the design allows. After that, resizing is charged at cost.

Gold Vermeil

Gold Vermeil is not covered by exchange, buyback or lifetime care. Its gold layer wears with time, as all vermeil does. When it does, we can replate it for a charge, which we quote after seeing the piece. Here is how to make it last.

How to start

Message us on WhatsApp +91 90199 21267 with your order number and a photo of the piece. We send you a written valuation or care quote, then collect the piece from your door, fully insured.