Refund policy

Last updated: 11 November 2026

Every Chaitra piece is made to order for you, so we do not accept returns for a change of mind. If something is wrong with your piece, we put it right at no cost to you. This policy covers both our lab-grown diamond jewellery and our Gold Vermeil.

Damaged, defective or not what you ordered

  • Tell us within 14 days of delivery if your piece arrives damaged, has a manufacturing defect, or is not what you ordered.
  • Send us your order number and a few photos on WhatsApp or by email.
  • We arrange a free, insured pickup from your address.
  • Once we have inspected the piece, we repair or replace it. If we cannot, we refund you in full.

What we need back

  • The piece, unworn and unaltered, with its original box and packaging.
  • The diamond certificate and invoice that came with it.
  • For pieces worth ₹35,000 or more, please use the tamper-evident pouch our courier brings.

What this does not cover

  • Normal wear and tear, scratches, dents or bent claws from wearing the piece.
  • Stones lost or damaged after delivery.
  • Pieces that have been resized, repaired or altered by anyone other than Chaitra.
  • Gold Vermeil that has worn because of water, perfume, chemicals or friction.

Free ring resizing

If your ring does not fit, tell us within 14 days of delivery and we will resize it once for free, where the design allows. Some designs, such as full eternity bands and Gold Vermeil rings, cannot be resized without remaking or replating them. We will tell you before we start.

Refunds

  • Refunds go back only to the original payment method.
  • We process the refund within 7 working days of the piece passing inspection, or of an approved cancellation.
  • Once processed, the money usually reaches your account within 5 to 7 working days, depending on your bank, card issuer or UPI app.
  • We do not offer cash refunds or refunds to a different account.

Cancellations

Before we start making your piece, we contact you to confirm the details. You can cancel for a full refund until then. Once production has started, the order cannot be cancelled.

Custom and bespoke pieces

Pieces made to your own design are made only for you. They are covered for defects in the same way, but cannot be returned or cancelled once production has started.

Exchange and buyback

Outside this policy, every lab-grown diamond piece is covered by our lifetime exchange and lifetime buyback. Gold Vermeil is not part of the exchange or buyback programme.

International orders

All international sales are final. We cannot accept returns, exchanges or repairs sent to us from outside India. If you bring the piece to us in India, for example when you travel, our lifetime exchange, buyback and care apply as they do for any Chaitra piece. If your parcel is lost or arrives damaged in transit, our shipping insurance covers it and we replace the piece or refund you.

Grievance officer

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2011, you can reach our Grievance Officer, Naveen Kumar, at shine@chaitra.co or +91 90199 21267. We acknowledge every complaint within 48 hours and resolve it within one month.

Contact

Email shine@chaitra.co, or call or WhatsApp +91 90199 21267.

Chaitra Fine Jewels, Great Tsango OPC Private Limited, No. 652, Parangi Palaya, Sector 2, HSR Layout, Bengaluru 560102, Karnataka, India.