Privacy policy

Last updated: 11 November 2026

This policy explains how Great Tsango OPC Private Limited, trading as Chaitra Fine Jewels ("Chaitra", "we", "us"), collects, uses and protects your personal data when you visit chaitra.co, contact us or buy from us. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.

What we collect

  • Details you give us: name, phone number, email, billing and delivery address, ring size and design preferences, and messages you send us on WhatsApp, email or phone.
  • Order details: what you bought, the price, delivery status, and for orders above ₹2,00,000 your PAN, as Indian law requires.
  • Payment details: payments are handled by our payment partners. We receive only the payment status and a reference number. We never see or store your full card number, CVV, net banking password or UPI PIN.
  • Device and usage data: IP address, browser, device type, pages viewed and how you reached us, collected through cookies and similar tools.

How we use it

  • To process, make, ship and support your order, including returns, exchange, buyback and care.
  • To answer your questions and send order updates by email, SMS or WhatsApp.
  • To prevent fraud and meet our legal, tax and accounting obligations.
  • To improve the website and understand which pages and products are useful.
  • To send offers and news, only if you have agreed. You can unsubscribe at any time.

Cookies, analytics and advertising

We use cookies to keep your cart and preferences, and analytics and advertising tools (such as Google Analytics, Google Ads, Meta and Microsoft Clarity) to measure visits and show relevant ads. You can block or delete cookies in your browser settings. Some parts of the website may not work without them.

Who we share it with

  • Payment partners, to take your payment.
  • Courier and logistics partners, to deliver your order.
  • Service providers that run our website, email, messaging and analytics, including Shopify, which hosts our store.
  • Certification labs such as IGI, where a certificate is issued in your name.
  • Government or law enforcement authorities, when the law requires it.

We do not sell your personal data. Some of these providers may store data outside India, with safeguards to protect it.

How long we keep it

We keep order and invoice records for as long as tax and accounting law requires, usually 8 years. We keep other data only as long as we need it for the purposes above, then delete or anonymise it.

Your rights

  • Ask for a summary of the personal data we hold about you.
  • Ask us to correct, complete, update or erase it.
  • Withdraw your consent to marketing or other processing based on consent.
  • Nominate someone to exercise these rights for you.
  • Raise a grievance with us, and if not resolved, with the Data Protection Board of India.

To use any of these rights, email shine@chaitra.co.

Security

The website uses encrypted (HTTPS) connections, and access to customer data is limited to people who need it to serve you. No system is completely secure, but we take reasonable steps to protect your data.

Children

We do not knowingly collect personal data from anyone under 18 without the consent of a parent or guardian.

Grievance officer

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2011, you can reach our Grievance Officer, Naveen Kumar, at shine@chaitra.co or +91 90199 21267. We acknowledge every complaint within 48 hours and resolve it within one month.

Changes

We may update this policy. The latest version is always on this page, with the date it was last updated.

Contact

Great Tsango OPC Private Limited, No. 652, Parangi Palaya, Sector 2, HSR Layout, Bengaluru 560102, Karnataka, India. Email shine@chaitra.co, or call or WhatsApp +91 90199 21267.