Shipping policy

Last updated: 11 November 2026

Delivery within India

  • Free insured delivery on every order, to every serviceable pincode in India. There is no minimum order value.
  • Every piece is made to order. Lab-grown diamond jewellery and Gold Vermeil are usually dispatched within 7 working days of your order being confirmed. Each product page shows its own dispatch time. Pieces marked "ready to ship" go out sooner.
  • Custom and bespoke pieces ship on the date in your quote.
  • After dispatch, delivery usually takes 4 to 6 working days, depending on your pincode.
  • Timelines exclude weekends and public holidays, and events outside our control such as weather or courier disruption.

How your order travels

  • Every parcel is fully insured until it is in your hands, and packed in discreet, tamper-evident packaging.
  • The courier may ask for a signature, an OTP or photo ID at delivery. Please do not accept a parcel with a broken seal. Refuse it and tell us straight away.
  • You will get tracking details by email, SMS or WhatsApp when your order is dispatched.

Changing your address

You can change the delivery address any time before dispatch. Message us on WhatsApp or email us with your order number. After dispatch we cannot guarantee a change.

Lost or damaged in transit

If your parcel is lost or arrives damaged, we replace the piece or refund you in full, at no cost to you.

International delivery

  • We deliver to the United States, United Kingdom, United Arab Emirates, Canada, Australia and Singapore. You can order on the website and pay at checkout, or order with a Chaitra jeweller on WhatsApp or email and pay through a secure international payment link.
  • Insured shipping is shown at checkout, or included in the price we quote you on WhatsApp. For most countries, import duties and taxes are paid by us (DDP), so there is nothing more to pay at the door.
  • Pieces are dispatched within 7 working days and usually arrive 7 to 14 working days later, depending on the country and customs.
  • International sales are final. Returns, exchanges and repairs are only possible when you bring the piece to us in India. See our returns policy.

Shipping charges

Delivery within India is free on every order. For international orders, insured shipping is shown at checkout, or included in the price we quote you on WhatsApp.

Contact

Email shine@chaitra.co, or call or WhatsApp +91 90199 21267.