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About Us
We’re Chaitra, a proud Indian jewellery brand crafting pieces that celebrate your most cherished moments. What sets us apart is our commitment to sustainable elegance - we handcraft every piece in India with certified lab-grown diamonds and hallmark gold, blending timeless craftsmanship with ethical responsibility. Whether it’s a necklace, earrings, or bracelet, our jewelry is designed to reflect your unique story with beauty and meaning.
All Chaitra jewelry is 100% made in India, crafted with love in Surat - the diamond capital of the world. This vibrant hub allows us to tap into generations of expertise, ensuring every piece of Jewelry, reflects the finest Indian craftsmanship. When you choose Chaitra, you’re celebrating India’s rich jewelry heritage.
We’re proudly based in Bangalore, the Silicon Valley of India, where our vision for sustainable elegance comes to life. All our manufacturing happens in Surat, the diamond capital of the world, ensuring your Chaitra jewelry is crafted with the best expertise India has to offer.
At the moment, Chaitra is an online-only brand, bringing our jewelry directly to you, wherever you are. We focus on creating a seamless online experience, complete with customization options and free shipping, so you can find the perfect piece from the comfort of your home.
We take quality seriously at Chaitra - every piece undergoes thorough quality checks before and after manufacturing to ensure it meets our high standards. We use certified lab-grown diamonds and hallmark gold, and our jewelry is certified by globally reputed laboratories like IGI, so you can trust that your Chaitra piece - whether a ring, necklace, or earrings - shines with lasting beauty and craftsmanship.
Diamond Certification and Gold Hallmark
Yes, they are! At Chaitra, we pick only the finest quality lab-grown diamonds and have them certified by globally reputed agencies like IGI, SGL, GIA, and GSI. You can trust that you’re getting what you pay for - a stunning, authentic diamond that adds brilliance to your jewellery.
Absolutely! All the gold in Chaitra’s jewellery is certified with BIS hallmark standards, ensuring guaranteed purity - whether it’s 18K or another grade. From necklaces to bangles, your Chaitra piece is crafted with gold you can trust.
Our expert gemologists, with years of experience in the industry, carefully select only the finest and most valuable lab-grown diamonds from reputed sellers. These diamonds are then certified by trusted agencies like IGI, SGL, GIA, and GSI, ensuring your Chaitra jewellery - shines with exceptional quality.
We source our gold from the most reputed bullion sellers, ensuring top-notch quality from the start. Additionally, all our gold is certified and hallmarked by BIS standards, so whether it’s a ring, necklace, or bangle, your Chaitra jewellery is crafted with gold that meets the highest purity standards.
Chaitra Bespoke
Chaitra Bespoke is our special service that lets you create jewellery that’s as unique as your story. Whether you’re dreaming of a custom necklace, earrings, or a completely new design, our team works closely with you to bring your vision to life with the same care and quality we put into every Chaitra piece.
Yes, you can! Any design you see on our website - be it a ring, bracelet, or pair of earrings - can be customized to match your style. With Chaitra Bespoke, you can tweak the metal, diamond size, or other details to create a piece that’s truly yours.
Absolutely! If you have a specific design in mind—whether it’s a necklace inspired by a family heirloom or a unique pair of earrings—our Chaitra Bespoke team can bring it to life. Just share your ideas with us, and we’ll craft a piece that’s as special as your vision. to get started.
There’s a designing fee of INR 2000 + GST for Chaitra Bespoke, but it’s completely waived off when you purchase your custom piece. It’s our way of making sure you can create your dream jewellery without any extra cost.
Orders Placement and Tracking
Choosing your Chaitra jewellery is simple! Explore over 1000+ pre-designed pieces on our website, from rings, necklaces to earrings, all curated to the finest global quality and design standards. Use the filters to sort by style, material, or occasion, and pick the piece that speaks to your heart - it’s that easy!
Placing an order with Chaitra is a breeze. Once you’ve found the perfect piece, click “Add to Cart,” then head to checkout. Fill in your details, choose your payment method, and confirm your order. We’ll take care of the rest and keep you updated every step of the way.
Once you place your order, we’ll give you a call to confirm the specifications of your Chaitra jewellery before we start manufacturing. After finalizing the details, your piece - whether a ring, necklace, or bracelet - will be crafted at our facility in Surat, and we’ll keep you updated at every step, from production to shipping, so you can sit back and relax.
You can check your order details anytime through our regular email updates or by logging into your Chaitra account on our website. Just head to the “Orders” tab on your profile page to see the status of your jewellery, from production updates to tracking information once it ships.
Gold and diamond prices depend on global market factors and can change every minute, which is why we list them as indicative when you order. We freeze your gold purchase within 24 hours of order placement, and the final price of your jewellery may vary within a 5% range due to the exact weight of gold and diamonds used, which we’ll confirm after manufacturing. Before confirming your order, we’ll let you know the exact pricing, and we always aim to keep it below the quoted price.
Since we purchase the diamonds and gold for your Chaitra jewellery once your order is placed, you’re protected from fluctuating market prices, there’s no impact on your piece. The final price may vary slightly based on the exact weight of materials used, but we’ll confirm this with you after manufacturing, ensuring full transparency.
The manufacturing timeline for your Chaitra jewellery depends on the complexity of the design. Simpler designs, like classic earrings or pendants, can take up to 1 week, while more intricate pieces, like custom necklaces, may take up to 6 weeks. We’ll communicate the exact timeline when you place your order, so you know just when to expect your treasure.
Jewellery Sizing
The sizes shown in our images are indicative and typically reflect standard measurements - like a ring size of 14.5 Indian, a necklace length of 16-18 inches, or a medium-sized bracelet. Each product page includes specific size details, and you can customize the size to fit you perfectly during the ordering process.
Finding your ring size is easy with Chaitra! Check out our our sizing guide for a detailed explanation on how to measure at home, or visit a local jeweller for a precise fit. When ordering, simply select your size from the options on the product page, and if you need help, we’re here at [email protected]
Choosing the right necklace length is simple! Check out our sizing guide that provides a detailed explanation to help you pick the perfect length, typically ranging from 14 to 20 inches. You can select your preferred length on the product page, or let us know during customization for a fit that’s just right for you.
Selecting your bracelet size is a breeze with our sizing guide, which offers a detailed explanation to measure your wrist at home. On the product page, you’ll find standard sizes, typically from small (6 inches) to large (8 inches)—pick the one that suits you, or reach out to us at [email protected] for help.
To select your bangle size, our sizing guide provides a detailed explanation to measure your wrist for a perfect fit. On the product page, we list standard sizes like small (2.4 inches in diameter), medium (2.6 inches), or large (2.8 inches) - choose what works best, or contact us at [email protected] if you need assistance.
Payments
At Chaitra, we accept all types of online payments to make shopping easy for you, including UPI, RuPay, Visa, Mastercard, and Amex. You can also opt for Cash on Delivery (COD) for orders within India, subject to certain limits. All transactions are secure, so you can shop with confidence.
Yes, you can opt for Cash on Delivery (COD) for orders within India, but it’s limited to selected pincodes and orders up to INR 100,000. Just select COD at checkout, and we’ll confirm if your location is covered—don’t worry, we’ll keep you updated every step of the way.
If your payment fails after placing your order, don’t worry - it’ll be automatically refunded within 48 hours by the payment provider. If you need help speeding things up or have any questions, just reach out to us at [email protected], and we’ll do everything we can to assist you.
Not at all! There are no additional fees when you make a payment for your Chaitra jewellery, whether you’re using UPI, a card, or COD. The price you see at checkout is what you’ll pay, keeping things simple and transparent.
Once you return your Chaitra jewellery, our team will perform quality checks to ensure it meets our return policy. If everything passes, we’ll process your refund as per our return and refund policy, typically within 5-7 business days, directly to your original payment method - you’ll get a confirmation email once it’s on its way.
For COD orders, once we receive your returned Chaitra jewellery and it passes our quality checks, we’ll process your refund as per our return and refund policy. The amount will be refunded directly to your bank account upon verification - we don’t offer cash refunds, but we’ll confirm your account details to ensure a smooth process.
Please refer to our for full details on any fees associated with refunds, but there are no additional processing fees on the refund itself.
Shipping
Once your Chaitra jewellery is manufactured, we’ll confirm the final amount with you - if we’ve collected any excess, we’ll refund it immediately, and if there’s a balance due, we’ll ship as soon as it’s cleared. Shipping typically happens within 2-3 working days after confirmation, ensuring your piece is on its way to you quickly.
After shipping, your Chaitra jewellery usually takes 2 working days to be delivered in urban areas and up to 7 working days in other locations within India. For international orders, delivery can take up to 2 weeks, but we’ll provide a tracking link so you can follow its journey every step of the way.
Our delivery partners will call you before attempting delivery to confirm your preferred availability time, so you can let them know what works best for you. If you’re still not available, they’ll try again, ensuring your Chaitra jewellery reaches you safely - if delivery fails after multiple attempts, we’ll reach out to reschedule.
Transit Insurance
All Chaitra shipments are fully insured, so you don’t need to worry if your jewellery is lost in transit. We’ll either replace your piece at no extra cost or issue a full refund - just reach out to us at [email protected], and we’ll take care of everything to make it right.
It’s our responsibility, along with our shipping partners, to ensure your Chaitra jewellery is delivered safely. If a piece is lost in transit, we’ll manufacture another one at the same cost and ship it to you, so you can rest easy knowing your purchase is protected.
After Sales Service
If you find any manufacturing defects in your Chaitra jewellery, we’ll replace it at our own cost. Just let us know within 5 days of delivery at [email protected], and we’ll arrange a pickup and ensure you get a perfect piece - whether it’s a necklace, earrings, or bracelet - hat meets our high standards.
We take utmost care to ensure a perfect fit based on the sizes you provide, but if the fit of your Chaitra jewellery - like a bracelet, necklace, or bangle isn’t quite right, we can help with resizing for a small additional fee. Reach out to us at [email protected], and we’ll make sure your piece feels just right.
If the sizing of your Chaitra jewellery isn’t accurate - like a ring that doesn’t match the size you ordered - we’ll make it right at our cost. Contact us at [email protected] within 5 days of delivery, and we’ll arrange for a replacement or adjustment to ensure your piece fits perfectly.
Returns and Refund
Please refer to our for full details on how to return your Chaitra jewellery. In general, you can return unworn pieces within 30 days of delivery, but custom and personalized items are non-returnable unless defective, just reach out to us at [email protected] to get started.
You’re eligible to return your Chaitra jewellery within 30 days of delivery, as long as it’s unworn and in its original condition. For defective items, the window is 5 days from delivery - check out our for more details, or contact us at [email protected] if you have questions.
We’ll arrange the pickup for your Chaitra jewellery return through our trusted shipping partners. Just let us know at [email protected], and we’ll coordinate the reverse pickup from your address. In some cases, an additional shipping fee may appy.
Once we receive your returned Chaitra jewellery, we’ll process your refund within 5-7 business days, as outlined in our Refund Policy. You’ll get a confirmation email once the refund is initiated, and the amount will reflect in your account depending on your bank’s processing time for online payments, or via bank transfer for COD orders.
Lifetime Warranty and Buyback
Chaitra’s Lifetime Warranty means we stand by every piece of jewellery we craft, covering repairs for normal wear - like fixing a loose diamonds in your necklace or polishing your earrings. It’s our promise to keep your jewellery shining beautifully for a lifetime, with just a little care on your part.
Lifetime Buyback at Chaitra lets you trade in your jewellery for a new design at any time. We buy back the diamonds at 85% of the market value and the gold at the current market value, giving you credit to create a new Chaitra piece that matches your evolving style - whether it’s a ring, necklace, or bracelet. Please refer to our Return Policy for more details.
If there’s an issue with your Chaitra jewellery due to normal wear, just call us or email [email protected] to place your request. We’ll evaluate the piece, arrange for a pickup, and take care of the repair - whether it’s fixing a clasp on a bracelet or resetting a stone in your earrings. Note that additional charges may apply for resizing or stone replacement.
With Lifetime Buyback, you can call or email us at [email protected] to place your request. We’ll evaluate your Chaitra jewellery, share the buyback price - diamonds at 85% market value and gold at current market value - arrange for a pickup, and provide credit toward your next Chaitra piece, making it easy to refresh your collection with a new design.
Still have questions - reach out to us
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